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Knowledge Management System

Mine repositories of hidden knowledge for efficient collaboration within a business ecosystem.
Automate creation and retrieval of content for improved management of knowledge sources.

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Overview
Features

Rather than simply appreciating the importance of knowledge-flow, what really matters is how an organization can effectively manage and share the corporate knowledge. A knowledge management system digs through the repositories of hidden knowledge, stores and retrieves knowledge, senses knowledge sources, captures, disseminates and effectively uses an enterprise's shared information assets.

With the tacit use of data mining techniques that include analysis of the relationship between user's activities and content, a KMS pushes information to the user in the form of a knowledge roadmap dashboard to address specific business goals. It essentially sets into order the unstructured enterprise data and converts information into knowledge that could be used to draw business value through actionable insight.

For customer-focused industries like E-commerce, a KMS helps in instant troubleshooting. With each question asked by the help desk and answered by the consumer, the KMS comes closer to the identification of a problem and comes up with suggestions to fix it.

How Knowledge Management System work?

KMS collects, structures and distributes information to the knowledge workers in an organization for concentrated competence. It actively and creatively links people. The tool saves valuable search time of the users by efficiently presenting the desired knowledge as and when needed. By pooling expertise at key touch-points, it adds resilience to the knowledge-base of an organization.

Creation of knowledge database (expertise directories and best practices), knowledge mapping (structured information), management of knowledge processes (classification of information), setting up of a knowledge center, use of collaborative techniques and the formation of teams comprising of knowledge leaders are key ingredients of any knowledge management system.

KMS contextually reuses knowledge & information and disseminates it as per need, not in the usual mass-distribution mode. Knowledge workers can access relevant information and deliver it to the customers up to 10 times faster than a traditional help desk consultant.

Technology Offerings

Custom Development
MySQL
PHP
SQL Server
Microsoft .Net
Oracle
Java
Freshdesk
Ruby on Rails
Zendesk
Open Source
Microsoft SharePoint

The system accumulates the scattered data, resources and experience for developing integral business strategies.

Functional Area of Knowledge Management System

Scalable Architecture Flexsin's advanced Knowledge Management System offers a reliable platform to expand knowledge and information to the masses easily.
Techno Centric System The Knowledge Management System is completely a techno centric system that spreads the information within the organization.
Collaboration Made Simpler With this feature, the KMS streamlines collaboration and makes the otherwise mundane task of knowledge management quicker and simpler.
Quick Knowledge Management Whether it is automatic versioning or full-search capabilities, this feature does all the things that capture tacit knowledge.

We at Flexsin realize that the knowledge management solutions can make the difference between a successful, competitive and a progressive organization from the crowd.

Why Should You Work With Flexsin ?

Industry Expertise: We offer a variety of flavors to suit your specific core business needs with scalable solutions and flexibility of customization.
Intelligent Reporting: Boardroom level quality reports are generated to assess the efficacy of organizational processes being undertaken.
Efficient Project Management: Our automated solutions make the processes efficient and less susceptible to human errors.
Data Security: Business critical data is well-protected with security layers and privileged access checks.

Inter-portability with third party applications.
Scalable and customizable.
Real time access to accurate information and intelligent reporting.
Control, monitor and manage processes of whole organization efficiently.
Better and faster informed decision making.
Project management, customer relationship management and supply chain management.