Invoice Processing

Invoice processing is one function that does not receive the recognition it deserves. It is a function people begin to notice when something goes wrong. Invoice processing includes a lot of manual tasks, such as routing, coding, and three-way matching. However, you have to approach invoice processing automation cautiously. Why? Because if anything goes wrong, your business may end up overcharging its customers or overpaying its vendors. But the best part of automating invoice processing is that you can do this pretty fast if you have a team of BPA experts in your corner. You can get started by developing a detailed invoice processing flowchart with a company that offers business process management (BPM) solutions.

Customer Support

Every business would want to automate its customer support function. No doubt, a customer requires personal interaction and attention. But automating customer support can help proactively solve some common issues clients face. That is why you would find savvy businesses adopting robotics process automation chatbots, or RPA bots, to automate help centers. Moreover, you may even invest in end-to-end customer automation platforms, including Zendesk, to give key insights into overall customer support processes. Having high visibility into these processes will help your business identify opportunities to maximize operational excellence.

Employee Onboarding

Hiring is sure a tiring process. As employees jump ship often these days, the hiring process’s frequency has gone up. A large part of today’s workforce includes Millennials. Unlike personnel belonging to Generation X, Millennials expect easy access to information. That is why they would not want to wait for long during their onboarding process. This breed of employees would not want to wait for someone to explain how things are to be done. Instead, younger employees would prefer having some tools that will enable them to help themselves. That is where an automated onboarding platform steps in. This platform can be programmed to let employees help themselves. For example, configuring an e-signature platform is simpler and faster; once deployed, such a platform will send welcome emails whenever an employee signs a contract. At the same time, this automated platform would even notify your IT personnel to start setting up a fresh user account. Not just that, but such workflow software can also help create a roadmap for new joiners with milestones for the next week.

Social Media Management

Your brand is your top priority, so you would certainly want to remain cautious when you automate marketing. But brands like yours may be churning out so much content that updating everything manually on social channels may be too challenging. That is why a form of automation is necessary to manage things. Enter workflow automation software that will help your business manage its social media initiatives seamlessly. You can start automating different social media tasks with Hootsuite, HubSpot, Sprout Social, Zoho Social, and the like. Social media management software can help you automate post-scheduling, community management, and more.

CRM/Sales Processes

Salespeople love closing deals. But they hate doing the paperwork; in modern times, you can think of paperwork as updating a CRM system. Ideally, salespeople would like to spend the lion’s share of time using their talents, such as starting a conversation or prospecting. But they would even have to do other less-creative jobs – filing, handoffs to the implementation squads, call-logging, and doing other similar tasks. Enter business automation solutions. You can create detailed automated workflows that connect several sales tools. These automated workflows include automatic call logging, creating paperless contracts, etc. Using these workflows will eventually enable your sales team to spend a lot of time on selling stuff and less time on entering data manually.

Getting Started With A Reliable BPA Partner for Automation and Web Development

Automating these processes is a challenge if you do not have the experience or expertise to handle such projects. Given the fact that each of the processes we mentioned above is mission-critical, you should not adopt a DIY approach to BPA. To help you improve your BPA outcomes, you require a trusted partner. Here is where we step in. We are a reliable business process automation and web development services provider. Our suite of BPM solutions helps businesses digitize workflows for enterprises and SMBs alike. From prototyping your business process automation to offering business process reengineering, we deliver the right set of services to help you get started. Connect with our BPA experts now to discuss your project.

RPA has found significant business applications across industries and business processes. Let’s understand it with an example, say invoicing. Invoicing process demands a lot of manual work, as the invoice is usually scanned or manually entered into the system. Moreover, the invoice can be in any format, like paper, PDF, image, or email. In the tedious task of invoicing, the data needs to be copied manually, leaving a plenty of scope for human errors. Besides, the process is time-consuming as well. RPA can be very helpful in this scenario, as it can update data to the respective systems without any human involvement. It can process the collection of data from the invoice, and send it to the target system, such as NetSuite, to be run at configured intervals. This way, RPA can save a lot of time, effort, and money in the invoice processing by a company.

Some of the key benefits of RPA:

Strategic management of IT operations

Managing IT infrastructure and operations becomes easy with RPA as teams have better visibility into their IT infrastructure and operations. This way, the staff gains the ability to strategically manage the IT resources of the organization for better output from different business processes.

Increased efficiency

RPA Development Company can help you execute a task in lesser duration compared to a human, as the software does not need a break, and never sleeps. RPA can perform more number of routine tasks in less time, as it does not require any human intervention. This way, a business’ efficiency is significantly improved with the use of RPA.

Scalability opportunities

Many businesses, especially SMBs, find themselves at crossroads when they finally want to take it to the next level as they often lack the flexibility to deal with an increasing number of tasks and functions to scale up. Hence, despite an increase in the volume, they often collapse due to the lack of capacity building and flexibility. RPA developers can help a business scale up by supporting a number of business functions, and assisting in its expansion endeavors.

Boosts productivity

RPA helps in boosting the productivity of an organization by removing the labor cost of a full-time paying employee that the organization would have to hire. By automation tasks, RPA provides an opportunity for the company to redistribute its human worker resources so that they can be assigned the tasks that need more of their input, rather than routine tasks.

Improved analytics

RPA gathers valuable data from the business processes it performs, such as work-volume patterns, cycle times, and exceptions. This data can be used to gain insights for making more informed decisions. Thanks to RPA’s capability of gathering differentiating data in separate fields, an organization can improve its decision-making on a macro and micro level, and streamline its business processes for optimum efficiency.

Enhanced customer service

Meeting customer demands is not easy, especially when your business grows and you have a shortage of manpower. Moreover, customer demands keep on fluctuating, making it harder for you to satisfy them. Customer dissatisfaction may make them migrate to your competitors. With its automated responses, RPA keeps your customers satisfied with routine queries, as you will need a proficient customer care executive only to resolve the issues that cannot be handled by automation.

As a trusted RPA solution company, Flexsin can help you get the most benefits from RPA integration into your routine business processes. For the best results, RPA should involve IT early and often, so that they get the resources they require. Before implementing RPA, the design should be considered, as poor design and change management can wrack havoc on an organization. Our RPA developers will ensure that the RPA implementation and integration in your business processes are smooth so that there are no business interruptions.

Good news is that most of the organizations have started to understand the future in which the software bots will play the major role. Banks and Financial institutions are playing the front role and are able to understand many use cases where RPA can be applied successfully and this system of integrating humans and software bots simplify processes, increase scalability of operations and enhance performance at enterprise level.

RPA Statistical Snapshots:

Source: Gartner

If organization has not implemented human machine partnership it will be hard and in reality impossible to complete Digital transformation as Robotic Process Automation is required to fast track digital transformation journey and plan wider digital transformation strategy

How RPA is fast tracking Digital transformation:

RPA is leveraged to automate resource-intensive, high-volume, and time-consuming processes. RPA is the first step and the simplest step in the automation in the journey towards digital transformation. Let see some of the cases how RPA really becomes the first step and most important step of automation in digital transformation:

• Eliminate duplication of efforts in working on the same service requests received through different channels such as web forms, telephone calls, apps, etc., by using RPA bots and send immediate customer acknowledgment.
• Automate pulling in data from different legacy systems for financial reporting across the board, by RPA bots, improve productivity of the Accounting team.
• Auto-filter interview applications, auto-review candidates, and screen applications by RPA bots, which are high volume, tedious, and time taking tasks involved in a staff hiring management process. Auto-process candidate notifications across all milestones.
• Automate repetitive service desk activities and present users with the ability to self-serve for common requests by RPA bots. Support key processes involved in supporting and administering users. Expedite execution processes and flag exceptions in order to facilitate human agents for taking further action
• Use RPA bots to bundle external and internal business-relevant services related to daily activities such as travel and weather sites related to business travel-related planning and improve application productivity and efficiency. Integrate online services into your web portal for easy, safe, and secure access through a proper handshake with the company IT rules.

Automation Is No Longer Optional — It’s Inevitable

RPA Implementation Key Points:

Road Ahead- Robotic Process Automation with Artificial Intelligence:

Robotic Process Automation coming with the benefit of faster ROI and relatively easy implementation has led to more and more organisations across industry sectors implementing and testing the capabilities offered by RPA technology. RPA’s technology are mainly implemented for repetitive activities and back-end processes with high volumes and frequency, but as the complexity and the processes becoming more and more adaptive, organizations are not only looking for automation, employees are looking for bots as assistants who combined with AI and Natural language processing can become smart assistant to them. With Integration of cognitive technologies like artificial intelligence, machine learning now bots are expected to handle complex transactions reliant on human expertise and intervention. Organizations are looking for bots with machine learning capabilities so to enable constant learning, thus taking smarter decision and improve process efficiency.

RPA should be an integral part of your digital transformation strategy. Looking at RPA as just a way to build and deploy bots to cut manual labor is just half the story. Instead, businesses must use RPA to restructure CoEs, drive business processes automation, and realign digital touchpoints to improve customer experience.

Fueling Digital Transformation with Robotic Process Automation