Manager - Sales Operations

Job Description:

Hiring a motivated SALES OPERATIONS MANAGER to streamline sales processes and support our sales team with data-driven insights. This role involves managing CRM systems and Microsoft tools like Excel, generating sales reports, and creating dashboards to track KPIs and other key metrics. The specialist will also collaborate with stakeholders and team members to improve sales forecasting, assist in pricing strategies, and enhance overall team performance. Carry a knack for problem-solving and process improvement, this individual will play a key role in ensuring effective sales operations and supporting sales strategies for long-term success.

Responsibilities:

• Managing CRM Systems - Managing CRM tools and reports to ensure accurate data and streamline sales workflows.
• Analyzing Sales Data - Conducting data analysis on sales performance, identifying trends, and providing actionable insights to support strategic decision-making.
• Improving Sales Processes - Identify opportunities for process improvement to streamline workflows, reduce inefficiencies, and drive productivity in the sales organization.
• Work closely with sales teams, business development teams, operations manager, and stakeholders to align goals and support the sales department.
• Forecasting and sales analytics, develop and maintain sales forecasting models, create dashboards for KPIs, and track sales targets to monitor team performance.
• Supporting sales initiatives. Implement sales strategies and initiatives to enhance team performance and support sales targets.
• Developing reports and dashboards - Generate sales reports, dashboards, and visual data tools to track metrics and provide insights to team members.
• Training and onboarding by assisting in the onboarding of new sales representatives by providing training on CRM systems, sales processes, and sales tools.
• Implementing automation. Utilize automation tools to streamline workflows and improve the efficiency of sales cycles.

• A bachelor’s or master's degree in business administration, sales, business operations, or a related field.
• 7+ years of experience in sales operations, sales management, or a similar role.
• CRM proficiency. Strong experience with CRM systems like Salesforce and Zoho to support efficient sales processes.
• Excellent analytical skills with a strong ability to conduct data analysis and work with metrics to drive team performance.
• Very strong communication skills for working with stakeholders, sales team members, and business development teams.
• Experience in project management and process improvement to implement effective sales strategies and streamline workflows.
• Advanced Excel skills and experience in creating dashboards for KPI tracking and sales analytics.
• Detail-oriented and data-driven. Highly detail-oriented with a data-driven approach to sales management and business operations.
• Interpersonal skills. Ability to build strong relationships with stakeholders and sales team members to improve team performance and achieve sales targets.