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info@flexsin.comSalesforce Digital Engagement
Engage customers better and improve service delivery across multiple digital channels with Salesforce Digital Engagement. Get our Salesforce certified experts to work with this add-on and amplify your engagement ROI.
Engage customers across different channels - SMS, social, web chat, etc. - at the right time with Salesforce Digital Engagement. Our Salesforce specialists help businesses integrate Digital Engagement add-ons into Service Cloud, Sales Cloud, and other CRM solutions.
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Strategy Formation
We help businesses build strategies to integrate Salesforce Digital Engagement add-ons into their sales and service functions. -
Integration
Our Salesforce experts help integrate Digital Engagement tools into third-party CTI systems and social customer support centers. -
Consultation
Our Salesforce consultants help businesses educate and use multiple Digital Engagement modules to improve outcomes consistently. -
Customization
We tailor Digital Engagement components to support onsite visits and field services that have a direct impact on the bottom line. -
Migration
We help seamlessly migrate messaging histories and customer data from older CRM systems to Digital Engagement modules. -
Support And Maintenance
We troubleshoot syncing errors and resolve other issues for businesses that work with different Digital Engagement add-ons.
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Strategy Formation
We help businesses build strategies to integrate Salesforce Digital Engagement add-ons into their sales and service functions.Integration
Our Salesforce experts help integrate Digital Engagement tools into third-party CTI systems and social customer support centers.Consultation
Our Salesforce consultants help businesses educate and use multiple Digital Engagement modules to improve outcomes consistently. -
Customization
We tailor Digital Engagement components to support onsite visits and field services that have a direct impact on the bottom line.Migration
We help seamlessly migrate messaging histories and customer data from older CRM systems to Digital Engagement modules.Support And Maintenance
We troubleshoot syncing errors and resolve other issues for businesses that work with different Digital Engagement add-ons.
Salesforce Digital Engagement Features
From enabling built-in automation essentials to improving campaign management, Salesforce Digital Engagement has different features that empower businesses to engage with customers better and faster.
- Voicemail
- Drip Campaigns
- Time-Zone Management
- Message Signatures
- URL-Click Tracking
- Notifications
- Incoming Alerts
- Phone Number Management
- Engagement Reports
- Response Assignment
- Engagement History
- Analytics
- Batch Texting With 360 SMS
- Template Management
- DIY Conversation Surveys And Trees
- Processing Automation
- After Hours Scheduling
- Einstein Bots
Salesforce Digital Engagement Benefits
A separately licensed service, Salesforce Digital Engagement helps connect different digital channels into one robust platform, simplifying engagement. Here are multiple benefits of using Digital Engagement.
Improved Outcomes
Digital Engagement accesses every Salesforce object and works with many Salesforce products: Service Cloud, Sales Cloud, etc.
Mobile Engagement
Digital Engagement with 360 SMS runs on Salesforce1 - a mobile app - and delivers combined engagement capabilities on the go.
Holistic Support
When Digital Engagement is done right, your business will deliver a connected support ecosystem to customers, anytime, anywhere.
Connected Conversations
From client-servicing teams to sales staff, Digital Engagement helps everyone know when, how, and where to engage customers.
Out-Of-The-Box Automation
360 SMS App helps your business use DIY configuration tools to integrate pre-installed capabilities and introduce automation.
No Learning Curve
Digital Engagement tools are intuitive, optimized, and easy to use, minimizing training time and increasing adoption rates.
Case Studies
Discover our growing portfolio of digital products and technology solutions that accelerate business transformation for global enterprises and SMBs from different verticals.
Healthcare & Life Science
Seamless Integration Enhances Data Accuracy And Efficiency For A Healthcare Organization
Our client required an integrated solution to connect their Catalyst platform with Zoho CRM for seamless contact data synchronization. ...
Banking & Financial Services
Seamless Data Migration And Salesforce Optimization For Enhanced Financial Management
The client required a comprehensive solution to streamline their Salesforce setup and migrate crucial data from QuickBooks. They ...
Healthcare & Life Science
Optimizing Salesforce Workflows And Enhancing Data Accuracy For A Leading Healthcare Provider
In order to manage workflows effectively, assure smooth system integration, and streamline operations, our customer was looking ...
Software & Hi-Tech
Salesforce Customization And Environment Setup For Enhanced Operational Efficiency
Our client required a robust solution to streamline their Salesforce implementation, focusing on customization and configuration ...
Consulting
Salesforce Implementation Improves Lead Generation And Workflow Automation For A Leading US Consulting Firm
For the client to effectively manage their Sales process, a complete solution was needed. Their current system, which involved ...
Software & Hi-Tech
Improving Web Portal And Salesforce Integration For Better Data Management And User Experience
Our client required a comprehensive solution to optimize their Salesforce platform and streamline contract management, automations, ...
Consulting
Salesforce Customization And Web Updates For Enhanced Community Impact For A Non-Profit Organization
The client required a comprehensive solution to optimize their Salesforce implementation and streamline various business operations. ...
Real Estate
Salesforce Boosts Efficiency And Asset Management For Australian Landscape Company
In order to expedite internal procedures and manage assets more effectively, the client was looking for a powerful Salesforce ...
Education & Learning
Salesforce Integration Streamlines WorkN App For Improved Workflow And Data For Education Services
The client sought a robust solution to streamline their business processes and effectively integrate their WorkN application with ...
Real Estate
Streamlining Operations And Reducing Attrition Using Salesforce Solutions For A Real Estate Firm
The client had high attrition rates, which raised a significant challenge for the organization. To develop practical efficiency, ...